Author: Fiorella Casavilca Kelvie

Bespoken worked with a major cybersecurity company to radically improve the accuracy of their Genesys-based IVR, in turn increasing customer satisfaction and ROI of their contact center. Bespoken’s hybrid architecture for Conversational IVRs reduced risks and future-proofed the customer against vendor lock-in, while providing a “best execution engine” for customer interactions. By combining Bespoken’s new Orchestrator with Bespoken’s best-in-class testing, training and monitoring, the company was able to verify stunning ROI improvements on an intent-by-intent level.

Over the past two years, Bespoken has made IVR and the digital contact center a focus for their world-class automation tools. As part of this effort, we are pleased to announce that Bespoken customers can now test, train and monitor their voice experiences via the AWS Marketplace. With one click, customers can begin rapidly reducing […]

Bespoken CLI New features and improvements Alexa Speak directive “caption” support: Starting with the SpeechSynthesizer v1.3 directive, a “caption” property was added to the Alexa responses. After cleaning and formatting it a little bit, it is now included in our Alexa Virtual devices response (also as a “caption” property). In turn, this means that you […]