Helping Our Customers Build Better Voice Apps

From independent voice-first developers to enterprise customers, over 2,500+ people use Bespoken software to develop and maintain their voice applications. Bespoken is responsible for testing and monitoring 1,000+ Alexa skills and Google Assistant voice apps from around the world. Join the Bespoken community today.

Featured Customers

“We hired Bespoken to be our partner in bringing the best practices of modern development and testing to a very new, and fast-moving field. Together, we have created a streamlined development process that assures higher-quality and provides a high degree of test automation.”

Robert Bruchhardt, Senior Software Engineer, Mercedes-Benz R&D North America

Industry:
Automotive, Connected Car

Location:
Sunnyvale, CA

Teams:
R&D, QA

Testing Types:
Unit Testing, End-to-end Testing, Continuous Testing

App Types:
Alexa, Mercedes me

Situation:
Mercedes-Benz needed to save time and reduce errors for its “Mercedes me” connected car experience. The team’s processes were highly manual, and they wanted to adopt an automated approach for testing and monitoring.

Results:

  • 50% time savings on existing manual QA
  • 10X greater unit-test coverage
  • Hundreds of test cases run every day, ensuring total system quality

Mercedes-Benz R&D North America and Bespoken:
State-of-the-Art Testing and Automation for Voice

The Voice Connected Car – A New Direction For User Interaction

For Mercedes-Benz R&D North America, voice unlocks an array of new use cases for vehicles owners.  Using platforms such as Alexa and Google Assistant,  connected car voice experiences are new and exciting, while simultaneously intuitive and natural for drivers. They also accompany the user outside of the car with devices such as the Google Home and Amazon Echo.

Mercedes-Benz R&D North America has been an early mover in the space, and with it, they have seen the possibilities as well as become aware of the limitations of these cutting edge new technologies.  Mercedes-Benz  R&D North America uses Bespoken’s software to bring state-of-the-art testing and automation practices to voice. The ultimate goal is to guarantee exceptional quality for its connected car voice interaction experiences – quality which is synonymous with the Mercedes-Benz name.

“We hired Bespoken to be our partner in bringing the best practices of modern development and testing to a new and fast-moving field. Together, we have created a streamlined development process that assures higher quality and provides a high degree of test automation.”

–Robert Bruchhardt, Senior Software Engineer, Mercedes-Benz Research and Development North America

Testing and Automation are Essential to Quality

To ensure this level of quality, the Mercedes-Benz R&D North America team adopted the four-layer testing cake articulated by Bespoken.

Prior to working with Bespoken, the development and testing process at Mercedes-Benz R&D North America was often manual. It involved:

  • Manual unit-testing by developers
  • Manual deployments
  • Manual system and regression testing

All of this was time-intensive. The big challenge was how to automate this with the completely new voice platforms from Amazon Alexa and Google Assistant.

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