Tag Artificial Intelligence

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Voice Is Eating The World

We create software for monitoring and testing voice apps. We consider our job to be a humble but necessary one, and for people that enjoy troubleshooting and automation, one that is filled with many sublime pleasures.

But sometimes, we feel the need to step back, take a look around, and make an extremely bold proclamation. Today is just such a day – so sit down, put down any potentially stain-inflicting liquids, and brace yourself! Because we have news for you – even if you aren’t excited about the subtle pleasures of well-instrumented systems, you should be excited about a voice.

Voice represents a revolution that is going to make the mobile install-base (2B+) seem quaint. That’s right – for voice devices, two billion is not the ceiling – it’s the floor.

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How to Think About Voice App Performance and Why It’s Important Now

There are frequent discussions in voice technology circles about voice app performance. The definition of performance in these conversations usually drifts toward user experience – how effective is the app is at fulfilling a user’s intent and the rate of re-engagement or retention. These are all important metrics.

However, we hear far less about traditional measures of application performance such as availability, error rates, average response time, request rates, and other key metrics. Neglecting these also has a substantial negative impact user experience and engagement in both the short and long-term.

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AI, Alexa Skills, and the Diagnostics Singularity

Much has been written about the impending artificial intelligence singularity — the point at which machine intelligence outstrips humankind’s, promptly enslaves it, and potentially causes the universe to collapse. Some people think the bot takeover is not far off.

But what do we do in the meantime? Well, given the danger, we should keep a close eye on these bots…by carefully instrumenting them via logging, monitoring, and analytics 🙂 Together, we refer to this instrumentation as diagnostics. And, interestingly, we are seeing a convergence here as well. It has far less apocalyptic implications, but it does have many practical ones. What are they and what is driving them?

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Shakespeare and the Infinite Monkeys: Why the Bot UX Will Be Better

No, the title is not a reference to a new rock band (or an old one – though it perhaps would have been a good alternative name for The Kinks). Instead, most are familiar with the infinite monkey theorem – that a limitless group of monkeys typing away in perpetuity would eventually replicate Shakespeare’s work.

Thinking about the future of bots and bot UX, the theorem comes to mind, though with a twist: we can see the monkeys as a complement instead of a substitute to Shakespeare – Shakespeare is the central, guiding AI, the genius, while third-party developers and systems are the humble, hard-working *ahem* monkeys. Together, they can craft experiences that surpass what is achievable by either alone.

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