Tag Bots

Shakespeare and the Infinite Monkeys: Why the Bot UX Will Be Better

No, the title is not a reference to a new rock band (or an old one – though it perhaps would have been a good alternative name for The Kinks). Instead, most are familiar with the infinite monkey theorem – that a limitless group of monkeys typing away in perpetuity would eventually replicate Shakespeare’s work.

Thinking about the future of bots and bot UX, the theorem comes to mind, though with a twist: we can see the monkeys as a complement instead of a substitute to Shakespeare – Shakespeare is the central, guiding AI, the genius, while third-party developers and systems are the humble, hard-working *ahem* monkeys. Together, they can craft experiences that surpass what is achievable by either alone.

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