Large language models hold immense promise. But as we have worked with customers over the last twelve months to adopt them, we also see significant challenges.
Here are some of the common questions and obstacles we see so far, as well as how customers are addressing them.
Conversational AI in travel and hospitality Conversational AI chatbots, voice assistants, and interactive voice response (IVR) systems are used widely in the Travel and Hospitality industry. For travelers, they can provide a better customer experience prior to, during, and after a journey. For employees in hospitality, they can help improve the quality of work and […]