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TOOLS

ENHANCE AND
TEST YOUR APPS

IVR LOAD &
PERFORMANCE

Ensure Your Customer
Conversations Can Scale
Load testing ensures extraordinary customer
experiences. With Bespoken's Load &
Performance Testing tools, you can easily
measure the scalability of your automated
call center and eliminate bottlenecks before
they impact your customers.

Bespoken IVR Load Testing Benefits

Scalabity

Each component of your automated customer experience, from your telephony gateway to the backend systems, needs to be able to handle significant real-world loads. However, every system has weak spots that become unreliable or even fail catastrophically as they reach their limit.

Bespoken helps you understand where that limit is and what happens to your customers' experience as you approach it.

Responsiveness

Contact center responses routinely degrade when subject to high load, and even moderate daily call traffic brings temporary spikes that can frustrate your customers and reduce call deflection.

Bespoken enables you to simulate realistic call volumes while measuring the myriad latencies introduced by increased load on your:

  • Cloud Vendors
  • On-Premise Infrastructure
  • Integrated Applications
  • Backend Services

Reliability

IVRs/IVAs are frequently evolving as you make enhancements to the call flow and integrate with additional backend systems. Even minor changes, however, can have wide-reaching consequences for your customers’ satisfaction.

Bespoken enables you to leverage historical performance metrics to immediately measure the impact of any changes to platform, identifying and eliminating issues long before your customers experience them.

Efficiency

Regular testing is essential to ensure the sustained quality of any software system. However, attempting to manually conduct large-scale load or regression tests is expensive, tedious, and challenging to coordinate.

Bespoken lets you run tests on-demand, at the click of a button, and without the effort or expense of manual testing.

Bespoken's Load Testing Framework enables
creating tests precisely replicating your
real-world call volume and cadence,
including:

TEST TIMING
AND DURATION
CONCURRENT
NUMBER OF
CALLERS
CALL ATTEMPT
PER SECOND
(CAPS)
CALLER
BEHAVIOR

Whether it's baseline measurements taken before replatforming, quick
checks as a regular part of your pre-release QA process, or major stress tests
before seasonal peaks, Bespoken eliminates uncertainty and ensures
successful caller experiences

READY TO UNLEASH?
YOUR TESTING
SUPERPOWERS

WANT TO SEE HOW
AUTOMATED LOAD TESTING
CAN ENHANCE YOUR IVR?