BESPOKEN
ORCHESTRATOR

The latest addition to the Bespoken
platform builds continuous quality
monitoring & improvement right into
your conversational IVR through an easily
adopted runtime with pre-built
integrations for a diverse collection of
conversational Al tech stacks.

Capabilities

  • Continuously monitor, capture, and tag spoken customer interactions.
  • Conduct real-time performance measurement and experimentation across multiple ASR, TTS, and NLU technologies.
  • Create and manage multiple runtime configurations Makes utterances available to incorporate as test data in Bespoken accuracy testing & monitoring.
  • Route traffic to providers with fine-grained control based on language, customer intent, customer segment, and/or recognition need.

Benefits

  • Tap into the Best-of-Breed across the constantly evolving AI industry
  • React quickly to new vendor releases and future proof your IVR against inevitable change.
  • Achieve optimal performance in every situation, for every caller, in your specific IVR.
  • Minimize risks associated with vendor lock-in.
  • Objectively compare performance between platforms without major effort and investment.

Advance your Conversational IVR to Hybrid-Level Accuracy

An industry sea change is underway as ever-greater limitations are identified in single-vendor approaches to AI-based IVRs. No single vendor can be best at every possible recognition, and a hybrid, multi-vendor approach is finally manageable with help from the Bespoken Orchestrator.

Catch the Hybrid Wave!

  • Conversational Accuracy Matters - it drives real
    business results
  • Hybrid Architecture for Conversational IVRs reduces risk and unlocks the best possible customer interactions.
  • Bespoken’s Orchestrator and AI Experts drive major improvements in <3 weeks.

AN ARCHITECTURE FOR THE

CONVERSATIONAL IVR ROAD AHEAD

Bespoken is your unbiased partner in achieving the best conversations for your costumers
Email results@bespoken.io for more information

How it works?

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SUPERPOWERS

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