Blog
We are excited to announce partnering with Amazon Chime SDK to enable enterprise customers to deliver high-quality conversational AI solutions. Together, AWS and Bespoken customers can build, test, and maintain interactive voice response (IVR) systems that deliver exceptional customer service, with peace of mind. Bespoken enables enterprises to optimize the customer journey and increase customer […]
Part 1: Plan and Research The world of Conversational AI is changing the way we interact with technology. This blog post series is a Comprehensive Guide to understanding and managing Conversational AI applications, from inception to ongoing maintenance. Whether you’re a seasoned practitioner or just starting out, this guide covers key considerations like testing with […]
Conversational AI in travel and hospitality Conversational AI chatbots, voice assistants, and interactive voice response (IVR) systems are used widely in the Travel and Hospitality industry. For travelers, they can provide a better customer experience prior to, during, and after a journey. For employees in hospitality, they can help improve the quality of work and […]
We are excited to announce the availability of Bespoken in the IBM Cloud Catalog. IBM Cloud customers can now quickly and seamlessly test their conversational AI solutions, in their own environment, with Bespoken. Bespoken ensures exceptional customer journeys in conversational AI solutions, like chatbots and Interactive Voice Response (IVR) systems. Our platform enables functional testing […]
We are thrilled to announce that Arte Merritt has joined Bespoken as our new Chief Marketing Officer. Arte brings a wealth of experience in the conversational AI industry to the team. He previously led Global Conversational AI Partnerships at Amazon Web Services. Before that, he was the CEO and Co-founder of Dashbot, an analytics platform […]
The latest addition to the Bespoken Platform builds continuous quality monitoring & improvement right into your conversational IVR through an easily adopted runtime with pre-built integrations for a diverse collection of conversational AI tech stacks.
Bespoken recently worked with the National University of Singapore’s Cancer Science Institute, a research center dedicated to investigating the pathogenesis of cancer and creating innovative, safer methods of diagnosis and treatment. As the leading center for cancer studies in Asia, the CSI hosts over 200 active researchers and scientists, and their research supports and informs […]
Bespoken worked with a major cybersecurity company to radically improve the accuracy of their Genesys-based IVR, in turn increasing customer satisfaction and ROI of their contact center. Bespoken’s hybrid architecture for Conversational IVRs reduced risks and future-proofed the customer against vendor lock-in, while providing a “best execution engine” for customer interactions. By combining Bespoken’s new Orchestrator with Bespoken’s best-in-class testing, training and monitoring, the company was able to verify stunning ROI improvements on an intent-by-intent level.
Bespoken helps contact centers measure and improve the accuracy of their systems leveraging our Usability Performance Testing. This delivers higher quality, more delightful user experiences to customers. But it also helps with the bottom line. Take a look at our ROI calculator below to see how improved accuracy can benefit your users alongside your financial […]