Bespoken helps contact centers measure and improve the accuracy of their systems leveraging our Usability Performance Testing. This delivers higher quality, more delightful user experiences to customers. But it also helps with the bottom line. Take a look at our ROI calculator below to see how improved accuracy can benefit your users alongside your financial […]
At Bespoken, we have tried to make it as easy as possible to create automated test cases via our easy-to-use Dashboard and test scripting syntax. But we know that Conversational AI application builders are busy, and automated testing can often seem like a burden rather than a boon, especially in terms of getting started. To […]
Over the past two years, Bespoken has made IVR and the digital contact center a focus for their world-class automation tools. As part of this effort, we are pleased to announce that Bespoken customers can now test, train and monitor their voice experiences via the AWS Marketplace. With one click, customers can begin rapidly reducing […]
Genesys Call Centers now delivers World-Class, delightful Voice Experiences thanks to Bespoken Automated Testing for IVR
How The Progress of Voice Has Been Stymied By Privacy and Complexity, and How We Get Past It
Our most recent update for IVR tests is a major overhaul of our initial version. It has dramatically increased the reliability of automated tests as well as accelerated the test creation and maintenance process.
Bespoken CLI New features and improvements In turn, this means that you can also access it via our e2e tests like this: We’ll still support the transcript as our main property to do assertions on (as that is available across multiple voice platforms) but, if you are testing Alexa skills with the SpeechSynthesizer v1.3 directive, […]
Bespoken’s automated testing delivers exceptional IVR experiences and drastically increases your digial contact center’s ROI.
Dashboard New features and improvements Insert an utterance: To make your test writing easier, you can now insert utterances in between others by clicking on the “+” symbol as shown below. No need to remove or edit other utterances to fix assertions in the middle of a test! Reorder your utterances: In the same vein […]