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How a global manufacturer is leveraging AI-powered automated testing to optimize customer journeys A global manufacturer of connectors and sensors for a wide variety of applications including industrial equipment, consumer electronics, medical devices, automotive, aerospace, data communications, and more. It is a business-to-business (B2B) enterprise that works with both distributors and end-customer manufacturers. This company’s […]
Welcome back to our blog series on conversational AI applications! In our previous post, we discussed the key considerations for creating a successful conversational experience, including choosing the right platform, designing effective conversational flows, and integrating natural language processing (NLP) and machine learning (ML) technologies. In this post, we will focus on monitoring the performance […]
Welcome to the second part of our Conversational AI series, where we delve into the essential aspects of creating high-performing conversational AI applications. In our previous blog post, we discussed the importance of planning and research in the development of Conversational AI. In this post, we will be focusing on modeling – the management of […]
We are excited to announce partnering with Amazon Chime SDK to enable enterprise customers to deliver high-quality conversational AI solutions. Together, AWS and Bespoken customers can build, test, and maintain interactive voice response (IVR) systems that deliver exceptional customer service, with peace of mind. Bespoken enables enterprises to optimize the customer journey and increase customer […]
Part 1: Plan and Research The world of Conversational AI is changing the way we interact with technology. This blog post series is a Comprehensive Guide to understanding and managing Conversational AI applications, from inception to ongoing maintenance. Whether you’re a seasoned practitioner or just starting out, this guide covers key considerations like testing with […]
Conversational AI in travel and hospitality Conversational AI chatbots, voice assistants, and interactive voice response (IVR) systems are used widely in the Travel and Hospitality industry. For travelers, they can provide a better customer experience prior to, during, and after a journey. For employees in hospitality, they can help improve the quality of work and […]
We are excited to announce the availability of Bespoken in the IBM Cloud Catalog. IBM Cloud customers can now quickly and seamlessly test their conversational AI solutions, in their own environment, with Bespoken. Bespoken ensures exceptional customer journeys in conversational AI solutions, like chatbots and Interactive Voice Response (IVR) systems. Our platform enables functional testing […]
We are thrilled to announce that Arte Merritt has joined Bespoken as our new Chief Marketing Officer. Arte brings a wealth of experience in the conversational AI industry to the team. He previously led Global Conversational AI Partnerships at Amazon Web Services. Before that, he was the CEO and Co-founder of Dashbot, an analytics platform […]
The latest addition to the Bespoken Platform builds continuous quality monitoring & improvement right into your conversational IVR through an easily adopted runtime with pre-built integrations for a diverse collection of conversational AI tech stacks.