Large language models such as ChatGPT and Amazon Bedrock hold immense promise. But as we have worked with customers to adopt them over the last twelve months, we also see significant challenges. Below, I discuss some of the common challenges we see and how best to overcome them. Large language models are unpredictable This is […]
Large language models hold immense promise. But as we have worked with customers over the last twelve months to adopt them, we also see significant challenges.
Here are some of the common questions and obstacles we see so far, as well as how customers are addressing them.
Downtime and outages can cost $1,000s of dollars an hour. To avoid these costly, frustrating events, property manager SMS Assist turned to Bespoken’s automated testing suite for assistance. Leveraging Bespoken, SMS Assist implemented a solution within a matter of days that inoculates them against potentially costly downtime.
How a global manufacturer is leveraging AI-powered automated testing to optimize customer journeys A global manufacturer of connectors and sensors for a wide variety of applications including industrial equipment, consumer electronics, medical devices, automotive, aerospace, data communications, and more. It is a business-to-business (B2B) enterprise that works with both distributors and end-customer manufacturers. This company’s […]
Welcome back to our blog series on conversational AI applications! In our previous post, we discussed the key considerations for creating a successful conversational experience, including choosing the right platform, designing effective conversational flows, and integrating natural language processing (NLP) and machine learning (ML) technologies. In this post, we will focus on monitoring the performance […]
Welcome to the second part of our Conversational AI series, where we delve into the essential aspects of creating high-performing conversational AI applications. In our previous blog post, we discussed the importance of planning and research in the development of Conversational AI. In this post, we will be focusing on modeling – the management of […]
We are excited to announce partnering with Amazon Chime SDK to enable enterprise customers to deliver high-quality conversational AI solutions. Together, AWS and Bespoken customers can build, test, and maintain interactive voice response (IVR) systems that deliver exceptional customer service, with peace of mind. Bespoken enables enterprises to optimize the customer journey and increase customer […]
Part 1: Plan and Research The world of Conversational AI is changing the way we interact with technology. This blog post series is a Comprehensive Guide to understanding and managing Conversational AI applications, from inception to ongoing maintenance. Whether you’re a seasoned practitioner or just starting out, this guide covers key considerations like testing with […]
Conversational AI in travel and hospitality Conversational AI chatbots, voice assistants, and interactive voice response (IVR) systems are used widely in the Travel and Hospitality industry. For travelers, they can provide a better customer experience prior to, during, and after a journey. For employees in hospitality, they can help improve the quality of work and […]