Blog

The latest addition to the Bespoken Platform builds continuous quality monitoring & improvement right into your conversational IVR through an easily adopted runtime with pre-built integrations for a diverse collection of conversational AI tech stacks.

Fiorella Casavilca Kelvie

Bespoken recently worked with the National University of Singapore’s Cancer Science Institute, a research center dedicated to investigating the pathogenesis of cancer and creating innovative, safer methods of diagnosis and treatment. As the leading center for cancer studies in Asia, the CSI hosts over 200 active researchers and scientists, and their research supports and informs […]

Fiorella Casavilca Kelvie

Bespoken worked with a major cybersecurity company to radically improve the accuracy of their Genesys-based IVR, in turn increasing customer satisfaction and ROI of their contact center. Bespoken’s hybrid architecture for Conversational IVRs reduced risks and future-proofed the customer against vendor lock-in, while providing a “best execution engine” for customer interactions. By combining Bespoken’s new Orchestrator with Bespoken’s best-in-class testing, training and monitoring, the company was able to verify stunning ROI improvements on an intent-by-intent level.

Fiorella Casavilca Kelvie
Bullseye

Bespoken helps contact centers measure and improve the accuracy of their systems leveraging our Usability Performance Testing. This delivers higher quality, more delightful user experiences to customers. But it also helps with the bottom line. Take a look at our ROI calculator below to see how improved accuracy can benefit your users alongside your financial […]

John Kelvie

At Bespoken, we have tried to make it as easy as possible to create automated test cases via our easy-to-use Dashboard and test scripting syntax. But we know that Conversational AI application builders are busy, and automated testing can often seem like a burden rather than a boon, especially in terms of getting started. To […]

John Kelvie

Over the past two years, Bespoken has made IVR and the digital contact center a focus for their world-class automation tools. As part of this effort, we are pleased to announce that Bespoken customers can now test, train and monitor their voice experiences via the AWS Marketplace. With one click, customers can begin rapidly reducing […]

Fiorella Casavilca Kelvie

Genesys Call Centers now delivers World-Class, delightful Voice Experiences thanks to Bespoken Automated Testing for IVR

Fiorella Casavilca Kelvie

How The Progress of Voice Has Been Stymied By Privacy and Complexity, and How We Get Past It

John Kelvie

Our most recent update for IVR tests is a major overhaul of our initial version. It has dramatically increased the reliability of automated tests as well as accelerated the test creation and maintenance process.

Fiorella Casavilca Kelvie