Test, train, and monitor IVR with Bespoken and Amazon Chime SDK
Increase customer satisfaction in the contact center, with automated testing and monitoring
Identify & triage defects in IVR and chatbots
Test your IVR or chatbot from start to finish – including automatic speech recognition (ASR), natural language understanding (NLU), and user functionality.
Optimize customer journeys
Ensure high quality customer experiences at scale. Eliminate bottlenecks before they impact customers. Benchmark providers to optimize flows for customer accents and use cases.
Achieve peace of mind
Never miss an outage or wonder if your chatbot or IVR is working correctly. Easily measure scalability. Rest easy with 24/7 monitoring. Receive real-time alerts to resolve issues quickly.
Supporting Amazon Chime SDK
The Amazon Chime SDK enables enterprises to easily integrate their contact-center, IVR solutions with Amazon language services, including Amazon Lex.
With Bespoken’s testing suite, Amazon Chime SDK customers can easily test, train, and monitor their IVR solutions.
The Bespoken testing suite is available in the AWS Marketplace.