BESPOKENORCHESTRATOR
The latest addition to the Bespoken
platform builds continuous quality
monitoring & improvement right into
your conversational IVR through an easily
adopted runtime with pre-built
integrations for a diverse collection of
conversational Al tech stacks.
platform builds continuous quality
monitoring & improvement right into
your conversational IVR through an easily
adopted runtime with pre-built
integrations for a diverse collection of
conversational Al tech stacks.
Capabilities
- Continuously monitor, capture, and tag spoken customer interactions.
- Conduct real-time performance measurement and experimentation across multiple ASR, TTS, and NLU technologies.
- Create and manage multiple runtime configurations Makes utterances available to incorporate as test data in Bespoken accuracy testing & monitoring.
- Route traffic to providers with fine-grained control based on language, customer intent, customer segment, and/or recognition need.
Benefits
- Tap into the Best-of-Breed across the constantly evolving AI industry
- React quickly to new vendor releases and future proof your IVR against inevitable change.
- Achieve optimal performance in every situation, for every caller, in your specific IVR.
- Minimize risks associated with vendor lock-in.
- Objectively compare performance between platforms without major effort and investment.
Advance your Conversational IVR to Hybrid-Level Accuracy
An industry sea change is underway as ever-greater limitations are identified in single-vendor approaches to AI-based IVRs. No single vendor can be best at every possible recognition, and a hybrid, multi-vendor approach is finally manageable with help from the Bespoken Orchestrator.
Catch the Hybrid Wave!
- Conversational Accuracy Matters - it drives real
business results - Hybrid Architecture for Conversational IVRs reduces risk and unlocks the best possible customer interactions.
- Bespoken’s Orchestrator and AI Experts drive major improvements in <3 weeks.
AN ARCHITECTURE FOR THE
CONVERSATIONAL IVR ROAD AHEAD
Bespoken is your unbiased partner in achieving the best conversations for your costumers
Email results@bespoken.io for more information
How it works?
