We are excited to announce the availability of Bespoken in the IBM Cloud Catalog. IBM Cloud customers can now quickly and seamlessly test their conversational AI solutions, in their own environment, with Bespoken.
Bespoken ensures exceptional customer journeys in conversational AI solutions, like chatbots and Interactive Voice Response (IVR) systems. Our platform enables functional testing and monitoring, load testing, and accuracy testing.
With this new integration, IBM Cloud customers can quickly identify and triage defects in their chatbots and IVR, optimize conversation flows, and benchmark solutions to provide an optimal customer experience.
IBM Cloud Customers can select Bespoken from the Cloud Catalog and be up and running in a few clicks. Everything is hosted in the customer’s cloud and billed directly through IBM.
IBM is one of the leading cloud providers, we are excited to be working with the team and customers to help improves customer satisfaction in conversational AI solutions
John Kelvie – Bespoken CEO
To learn more about Bespoken on IBM Cloud and to sign up for the service, click here, or contact us for a demo.
About Bespoken
Bespoken is a platform for testing, monitoring, and benchmarking conversational AI solutions, including contact centers, chatbots, and Interactive Voice Response (IVR) systems. Bespoken enables customers to identify and triage defects, improve conversation flows, and benchmark conversational AI providers, to ensure exceptional customer journeys. Our platform includes functional testing and monitoring, load testing, and accuracy benchmarking of natural language understanding (NLU), automatic speech recognition (ASR), chatbots, and IVR. Since 2017, we have run over 10 million tests for thousands of customers.