We are excited to announce partnering with Amazon Chime SDK to enable enterprise customers to deliver high-quality conversational AI solutions. Together, AWS and Bespoken customers can build, test, and maintain interactive voice response (IVR) systems that deliver exceptional customer service, with peace of mind. Bespoken enables enterprises to optimize the customer journey and increase customer […]
The art of being hospitable
Conversational AI in travel and hospitality Conversational AI chatbots, voice assistants, and interactive voice response (IVR) systems are used widely in the Travel and Hospitality industry. For travelers, they can provide a better customer experience prior to, during, and after a journey. For employees in hospitality, they can help improve the quality of work and […]
Announcing Bespoken testing suite in IBM Cloud for Watson Assistant customers
We are excited to announce the availability of Bespoken in the IBM Cloud Catalog. IBM Cloud customers can now quickly and seamlessly test their conversational AI solutions, in their own environment, with Bespoken. Bespoken ensures exceptional customer journeys in conversational AI solutions, like chatbots and Interactive Voice Response (IVR) systems. Our platform enables functional testing […]
Bespoken Automated Testing for IVR – Version 2.0
Our most recent update for IVR tests is a major overhaul of our initial version. It has dramatically increased the reliability of automated tests as well as accelerated the test creation and maintenance process.
Testing, Tuning, and Monitoring for Conversational IVR
Bespoken’s automated testing delivers exceptional IVR experiences and drastically increases your digial contact center’s ROI.
Introducing Kirk Owen, Bespoken’s new Director of Business Development
Welcome to the team, Kirk! Read on to learn more about Kirk Owen and how automation can streamline your Voice Development Life Cycle, and allow you to deliver flawless Voice Experiences faster and easier.
Bespoken Launches Automated Testing Solutions For IVR
Bespoken is proud to introduce our IVR Automated Testing tools, enabling you to deliver exceptional voice experiences by significantly reducing errors, testing faster, and incorporating multiple languages & accents into programmatic test scripts.