Minimize down-time in the contact center via live monitoring from Bespoken

Downtime and outages can cost $1,000s of dollars an hour. To avoid these costly, frustrating events, property manager SMS Assist turned to Bespoken’s automated testing suite for assistance. Leveraging Bespoken, SMS Assist implemented a solution within a matter of days that inoculates them against potentially costly downtime.

Announcing Bespoken testing suite in IBM Cloud for Watson Assistant customers

We are excited to announce the availability of Bespoken in the IBM Cloud Catalog. IBM Cloud customers can now quickly and seamlessly test their conversational AI solutions, in their own environment, with Bespoken.   Bespoken ensures exceptional customer journeys in conversational AI solutions, like chatbots and Interactive Voice Response (IVR) systems. Our platform enables functional testing […]