The latest addition to the Bespoken Platform builds continuous quality monitoring & improvement right into your conversational IVR through an easily adopted runtime with pre-built integrations for a diverse collection of conversational AI tech stacks.
Bespoken recently worked with the National University of Singapore’s Cancer Science Institute, a research center dedicated to investigating the pathogenesis of cancer and creating innovative, safer methods of diagnosis and treatment. As the leading center for cancer studies in Asia, the CSI hosts over 200 active researchers and scientists, and their research supports and informs […]
Genesys Call Centers now delivers World-Class, delightful Voice Experiences thanks to Bespoken Automated Testing for IVR
How The Progress of Voice Has Been Stymied By Privacy and Complexity, and How We Get Past It
Our most recent update for IVR tests is a major overhaul of our initial version. It has dramatically increased the reliability of automated tests as well as accelerated the test creation and maintenance process.
Dashboard New features and improvements Insert an utterance: To make your test writing easier, you can now insert utterances in between others by clicking on the “+” symbol as shown below. No need to remove or edit other utterances to fix assertions in the middle of a test! Reorder your utterances: In the same vein […]
Publish your voice experiences with confidence. Learn how to ensure the quality of your creations in a simple, accessible and cost-effective way. Test automation is within your reach! Read on to learn how to take advantage of its benefits.
We are proud to announce we have expanded the usability of our UI (Dashboard) allowing multiple tests to be executed in a simple way. Read on to find out more!