Bespoken LLM Benchmark: Does ChatGPT know more than Google and Amazon?
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Large language models such as ChatGPT and Amazon Bedrock hold immense promise. But as we have worked with customers to adopt them over the last twelve months, we also see significant challenges. Below, I discuss some of the common challenges we see and how best to overcome them. Large language models are unpredictable This is […]

Fiorella Casavilca Kelvie

Large language models hold immense promise. But as we have worked with customers over the last twelve months to adopt them, we also see significant challenges.

Here are some of the common questions and obstacles we see so far, as well as how customers are addressing them.

Fiorella Casavilca Kelvie

The latest addition to the Bespoken Platform builds continuous quality monitoring & improvement right into your conversational IVR through an easily adopted runtime with pre-built integrations for a diverse collection of conversational AI tech stacks.

Fiorella Casavilca Kelvie

Bespoken recently worked with the National University of Singapore’s Cancer Science Institute, a research center dedicated to investigating the pathogenesis of cancer and creating innovative, safer methods of diagnosis and treatment. As the leading center for cancer studies in Asia, the CSI hosts over 200 active researchers and scientists, and their research supports and informs […]

Fiorella Casavilca Kelvie

Genesys Call Centers now delivers World-Class, delightful Voice Experiences thanks to Bespoken Automated Testing for IVR

Fiorella Casavilca Kelvie

How The Progress of Voice Has Been Stymied By Privacy and Complexity, and How We Get Past It

John Kelvie

Our most recent update for IVR tests is a major overhaul of our initial version. It has dramatically increased the reliability of automated tests as well as accelerated the test creation and maintenance process.

Fiorella Casavilca Kelvie

Dashboard New features and improvements Insert an utterance: To make your test writing easier, you can now insert utterances in between others by clicking on the “+” symbol as shown below. No need to remove or edit other utterances to fix assertions in the middle of a test! Reorder your utterances: In the same vein […]

Fiorella Casavilca Kelvie

Publish your voice experiences with confidence. Learn how to ensure the quality of your creations in a simple, accessible and cost-effective way. Test automation is within your reach! Read on to learn how to take advantage of its benefits.

Ivan Pérez