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Large language models hold immense promise. But as we have worked with customers over the last twelve months to adopt them, we also see significant challenges.
Here are some of the common questions and obstacles we see so far, as well as how customers are addressing them.
Downtime and outages can cost $1,000s of dollars an hour. To avoid these costly, frustrating events, property manager SMS Assist turned to Bespoken’s automated testing suite for assistance. Leveraging Bespoken, SMS Assist implemented a solution within a matter of days that inoculates them against potentially costly downtime.
Bespoken worked with a major cybersecurity company to radically improve the accuracy of their Genesys-based IVR, in turn increasing customer satisfaction and ROI of their contact center. Bespoken’s hybrid architecture for Conversational IVRs reduced risks and future-proofed the customer against vendor lock-in, while providing a “best execution engine” for customer interactions. By combining Bespoken’s new Orchestrator with Bespoken’s best-in-class testing, training and monitoring, the company was able to verify stunning ROI improvements on an intent-by-intent level.
Bespoken helps contact centers measure and improve the accuracy of their systems leveraging our Usability Performance Testing. This delivers higher quality, more delightful user experiences to customers. But it also helps with the bottom line. Take a look at our ROI calculator below to see how improved accuracy can benefit your users alongside your financial […]
At Bespoken, we have tried to make it as easy as possible to create automated test cases via our easy-to-use Dashboard and test scripting syntax. But we know that Conversational AI application builders are busy, and automated testing can often seem like a burden rather than a boon, especially in terms of getting started. To […]
Over the past two years, Bespoken has made IVR and the digital contact center a focus for their world-class automation tools. As part of this effort, we are pleased to announce that Bespoken customers can now test, train and monitor their voice experiences via the AWS Marketplace. With one click, customers can begin rapidly reducing […]
Genesys Call Centers now delivers World-Class, delightful Voice Experiences thanks to Bespoken Automated Testing for IVR
Bespoken CLI New features and improvements Alexa Speak directive “caption” support: Starting with the SpeechSynthesizer v1.3 directive, a “caption” property was added to the Alexa responses. After cleaning and formatting it a little bit, it is now included in our Alexa Virtual devices response (also as a “caption” property). In turn, this means that you […]
Bespoken’s automated testing delivers exceptional IVR experiences and drastically increases your digial contact center’s ROI.