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Genesys Call Centers now delivers World-Class, delightful Voice Experiences thanks to Bespoken Automated Testing for IVR
How The Progress of Voice Has Been Stymied By Privacy and Complexity, and How We Get Past It
Our most recent update for IVR tests is a major overhaul of our initial version. It has dramatically increased the reliability of automated tests as well as accelerated the test creation and maintenance process.
Bespoken CLI New features and improvements Alexa Speak directive “caption” support: Starting with the SpeechSynthesizer v1.3 directive, a “caption” property was added to the Alexa responses. After cleaning and formatting it a little bit, it is now included in our Alexa Virtual devices response (also as a “caption” property). In turn, this means that you […]
Bespoken’s automated testing delivers exceptional IVR experiences and drastically increases your digial contact center’s ROI.
Dashboard New features and improvements Insert an utterance: To make your test writing easier, you can now insert utterances in between others by clicking on the “+” symbol as shown below. No need to remove or edit other utterances to fix assertions in the middle of a test! Reorder your utterances: In the same vein […]
Publish your voice experiences with confidence. Learn how to ensure the quality of your creations in a simple, accessible and cost-effective way. Test automation is within your reach! Read on to learn how to take advantage of its benefits.
We are proud to announce we have expanded the usability of our UI (Dashboard) allowing multiple tests to be executed in a simple way. Read on to find out more!
Read our Release Roundup for April 2020 to see everything that’s new and fresh at Bespoken. Stay tuned for upcoming releases!