Minimize down-time in the contact center via live monitoring from Bespoken

Downtime and outages can cost $1,000s of dollars an hour. To avoid these costly, frustrating events, property manager SMS Assist turned to Bespoken’s automated testing suite for assistance. Leveraging Bespoken, SMS Assist implemented a solution within a matter of days that inoculates them against potentially costly downtime.

Guide to Conversational AI

Part 1: Plan and Research The world of Conversational AI is changing the way we interact with technology. This blog post series is a Comprehensive Guide to understanding and managing Conversational AI applications, from inception to ongoing maintenance. Whether you’re a seasoned practitioner or just starting out, this guide covers key considerations like testing with […]