Guide to Conversational AI: Monitor

Welcome back to our blog series on conversational AI applications! In our previous post, we discussed the key considerations for creating a successful conversational experience, including choosing the right platform, designing effective conversational flows, and integrating natural language processing (NLP) and machine learning (ML) technologies. In this post, we will focus on monitoring the performance […]

Guide to Conversational AI: Model

Welcome to the second part of our Conversational AI series, where we delve into the essential aspects of creating high-performing conversational AI applications. In our previous blog post, we discussed the importance of planning and research in the development of Conversational AI. In this post, we will be focusing on modeling – the management of […]

Announcing Bespoken Testing Suite and Amazon Chime SDK Partnership

bespoken and amazon chime sdk

We are excited to announce partnering with Amazon Chime SDK to enable enterprise customers to deliver high-quality conversational AI solutions. Together, AWS and Bespoken customers can build, test, and maintain interactive voice response (IVR) systems that deliver exceptional customer service, with peace of mind.  Bespoken enables enterprises to optimize the customer journey and increase customer […]

Guide to Conversational AI

Part 1: Plan and Research The world of Conversational AI is changing the way we interact with technology. This blog post series is a Comprehensive Guide to understanding and managing Conversational AI applications, from inception to ongoing maintenance. Whether you’re a seasoned practitioner or just starting out, this guide covers key considerations like testing with […]