Guide to Conversational AI: Monitor

Welcome back to our blog series on conversational AI applications! In our previous post, we discussed the key considerations for creating a successful conversational experience, including choosing the right platform, designing effective conversational flows, and integrating natural language processing (NLP) and machine learning (ML) technologies. In this post, we will focus on monitoring the performance […]

Guide to Conversational AI: Model

Welcome to the second part of our Conversational AI series, where we delve into the essential aspects of creating high-performing conversational AI applications. In our previous blog post, we discussed the importance of planning and research in the development of Conversational AI. In this post, we will be focusing on modeling – the management of […]

Guide to Conversational AI

Part 1: Plan and Research The world of Conversational AI is changing the way we interact with technology. This blog post series is a Comprehensive Guide to understanding and managing Conversational AI applications, from inception to ongoing maintenance. Whether you’re a seasoned practitioner or just starting out, this guide covers key considerations like testing with […]

The ROI of Contact Center Accuracy


Bespoken helps contact centers measure and improve the accuracy of their systems leveraging our Usability Performance Testing. This delivers higher quality, more delightful user experiences to customers. But it also helps with the bottom line. Take a look at our ROI calculator below to see how improved accuracy can benefit your users alongside your financial […]