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Author: John Kelvie

The ROI of Contact Center Accuracy

Bullseye

Bespoken helps contact centers measure and improve the accuracy of their systems leveraging our Usability Performance Testing. This delivers higher quality, more delightful user experiences to customers. But it also helps with the bottom line. Take a look at our ROI calculator below to see how improved accuracy can benefit your users alongside your financial […]

Posted on July 14, 2021 by John Kelvie in Uncategorized0 comments
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Truly Automated Testing via Test Case Generation

At Bespoken, we have tried to make it as easy as possible to create automated test cases via our easy-to-use Dashboard and test scripting syntax. But we know that Conversational AI application builders are busy, and automated testing can often seem like a burden rather than a boon, especially in terms of getting started. To […]

Posted on June 10, 2021 by John Kelvie in Uncategorized0 comments
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Voice Is Stuck

How The Progress of Voice Has Been Stymied By Privacy and Complexity, and How We Get Past It

Posted on January 7, 2021 by John Kelvie in Blog4 comments
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Testing, Tuning, and Monitoring for Conversational IVR

Bespoken IVR Testing

Bespoken’s automated testing delivers exceptional IVR experiences and drastically increases your digial contact center’s ROI.

Posted on July 11, 2020 by John Kelvie in Uncategorized0 comments
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The Bespoken Test Robot aka “The Robollama”

If you can talk to it, we can test it – Bespoken presents an easy and fun way to try out their new Test Robot offering. Read on to learn all about it.

Posted on April 6, 2020 by John Kelvie in Blog0 comments
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Listen to the Music 🎼

About to launch your streaming audio app? Read this article first and learn how to avoid tedious manual testing for a fraction of the time and money – this is how testing works with Bespoken 🤖.

Posted on March 3, 2020 by John Kelvie in Blog0 comments
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The Next Model for Voice: How Platforms And Builders Can Work Together

The next wave of Voice is not about Apps but Domains – defined by users and the queries and commands they speak. Third-parties and platforms can work together in this ecosystem with trust and well-defined rules.

Posted on December 6, 2019 by John Kelvie in Blog2 comments
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Top 10 Reasons NOT To Do Automated Testing!

We get it, there are many reasons not to test and these are just the tip of the iceberg. After all, what could possibly go wrong?

Posted on August 7, 2019 by John Kelvie in Blog0 comments
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Meet Bespoken At #Voice19!

Come meet us at the #Voice19. We’re so excited to be there that we’re giving away an Echo Show. Read on to get a chance to win!

Posted on July 9, 2019 by John Kelvie in Blog0 comments
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Recent Posts

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  • The ROI of Contact Center Accuracy
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