Part 1: Plan and Research The world of Conversational AI is changing the way we interact with technology. This blog post series is a Comprehensive Guide to understanding and managing Conversational AI applications, from inception to ongoing maintenance. Whether you’re a seasoned practitioner or just starting out, this guide covers key considerations like testing with […]
Conversational AI in travel and hospitality Conversational AI chatbots, voice assistants, and interactive voice response (IVR) systems are used widely in the Travel and Hospitality industry. For travelers, they can provide a better customer experience prior to, during, and after a journey. For employees in hospitality, they can help improve the quality of work and […]
We are excited to announce the availability of Bespoken in the IBM Cloud Catalog. IBM Cloud customers can now quickly and seamlessly test their conversational AI solutions, in their own environment, with Bespoken. Bespoken ensures exceptional customer journeys in conversational AI solutions, like chatbots and Interactive Voice Response (IVR) systems. Our platform enables functional testing […]
We are thrilled to announce that Arte Merritt has joined Bespoken as our new Chief Marketing Officer. Arte brings a wealth of experience in the conversational AI industry to the team. He previously led Global Conversational AI Partnerships at Amazon Web Services. Before that, he was the CEO and Co-founder of Dashbot, an analytics platform […]