The latest addition to the Bespoken Platform builds continuous quality monitoring & improvement right into your conversational IVR through an easily adopted runtime with pre-built integrations for a diverse collection of conversational AI tech stacks.
Bespoken recently worked with the National University of Singapore’s Cancer Science Institute, a research center dedicated to investigating the pathogenesis of cancer and creating innovative, safer methods of diagnosis and treatment. As the leading center for cancer studies in Asia, the CSI hosts over 200 active researchers and scientists, and their research supports and informs […]
Bespoken worked with a major cybersecurity company to radically improve the accuracy of their Genesys-based IVR, in turn increasing customer satisfaction and ROI of their contact center. Bespoken’s hybrid architecture for Conversational IVRs reduced risks and future-proofed the customer against vendor lock-in, while providing a “best execution engine” for customer interactions. By combining Bespoken’s new Orchestrator with Bespoken’s best-in-class testing, training and monitoring, the company was able to verify stunning ROI improvements on an intent-by-intent level.
Over the past two years, Bespoken has made IVR and the digital contact center a focus for their world-class automation tools. As part of this effort, we are pleased to announce that Bespoken customers can now test, train and monitor their voice experiences via the AWS Marketplace. With one click, customers can begin rapidly reducing […]
Genesys Call Centers now delivers World-Class, delightful Voice Experiences thanks to Bespoken Automated Testing for IVR
Our most recent update for IVR tests is a major overhaul of our initial version. It has dramatically increased the reliability of automated tests as well as accelerated the test creation and maintenance process.
Bespoken CLI New features and improvements In turn, this means that you can also access it via our e2e tests like this: We’ll still support the transcript as our main property to do assertions on (as that is available across multiple voice platforms) but, if you are testing Alexa skills with the SpeechSynthesizer v1.3 directive, […]
Dashboard New features and improvements Insert an utterance: To make your test writing easier, you can now insert utterances in between others by clicking on the “+” symbol as shown below. No need to remove or edit other utterances to fix assertions in the middle of a test! Reorder your utterances: In the same vein […]
Welcome to the team, Kirk! Read on to learn more about Kirk Owen and how automation can streamline your Voice Development Life Cycle, and allow you to deliver flawless Voice Experiences faster and easier.