Bespoken worked with a major cybersecurity company to radically improve the accuracy of their Genesys-based IVR, in turn increasing customer satisfaction and ROI of their contact center. Bespoken’s hybrid architecture for Conversational IVRs reduced risks and future-proofed the customer against vendor lock-in, while providing a “best execution engine” for customer interactions. By combining Bespoken’s new Orchestrator with Bespoken’s best-in-class testing, training and monitoring, the company was able to verify stunning ROI improvements on an intent-by-intent level.
Author: Fiorella Casavilca Kelvie
Bespoken Launches Automated Testing, Training and Monitoring for IVR on AWS Marketplace
Over the past two years, Bespoken has made IVR and the digital contact center a focus for their world-class automation tools. As part of this effort, we are pleased to announce that Bespoken customers can now test, train and monitor their voice experiences via the AWS Marketplace. With one click, customers can begin rapidly reducing […]
Bespoken Automated Testing for IVR Genesys Call Centers
Genesys Call Centers now delivers World-Class, delightful Voice Experiences thanks to Bespoken Automated Testing for IVR
Bespoken Automated Testing for IVR – Version 2.0
Our most recent update for IVR tests is a major overhaul of our initial version. It has dramatically increased the reliability of automated tests as well as accelerated the test creation and maintenance process.
Bespoken Release Roundup – July 2020
Bespoken CLI New features and improvements Alexa Speak directive “caption” support: Starting with the SpeechSynthesizer v1.3 directive, a “caption” property was added to the Alexa responses. After cleaning and formatting it a little bit, it is now included in our Alexa Virtual devices response (also as a “caption” property). In turn, this means that you […]
Bespoken Release Roundup – May 2020
Dashboard New features and improvements Insert an utterance: To make your test writing easier, you can now insert utterances in between others by clicking on the “+” symbol as shown below. No need to remove or edit other utterances to fix assertions in the middle of a test! Reorder your utterances: In the same vein […]
Introducing Kirk Owen, Bespoken’s new Director of Business Development
Welcome to the team, Kirk! Read on to learn more about Kirk Owen and how automation can streamline your Voice Development Life Cycle, and allow you to deliver flawless Voice Experiences faster and easier.
Bespoken Launches Automated Testing Solutions For IVR
Bespoken is proud to introduce our IVR Automated Testing tools, enabling you to deliver exceptional voice experiences by significantly reducing errors, testing faster, and incorporating multiple languages & accents into programmatic test scripts.
Introducing Emerson Sklar, our new Chief Evangelist
Bespoken welcomes Emerson Sklar as our new first Chief Evangelist, read on to learn more about him.